Tikiteboo Fees

1. Fee Structure:

• Tikiteboo charges a commission of 10% of the final sale price for each item once the item successfully sells. There are no upfront costs or fees for setting up listings on our platform.
• Shipping costs are not subject to a commission charge.
• This transparent fee structure allows sellers to list their items with confidence, knowing they’ll only incur fees upon successful sales.

This guideline clarifies the fee structure for the platform, ensuring that both buyers and sellers understand the cost implications of using Tikiteboo.

2. Payment Processing Fees:

• Tikiteboo utilises Stripe as its payment processing platform, offering a straightforward pay-as-you-go pricing structure.
• Sellers should be aware of the Stripe transaction fees, which are as follows:
  • For domestic cards: 2.7% of the transaction amount + NZ$0.30.
  • For international cards: 3.7% of the transaction amount + NZ$0.30.
• These fees are applied to each order, and there are no setup fees, monthly fees, or hidden charges. It’s important to consider these fees when pricing your items.

This guideline provides sellers with clear information about the payment processing fees associated with Stripe on the Tikiteboo platform, promoting transparency and informed decision-making.

Product Listing Guidelines for Tikiteboo™ NZ Top Tier Recycled Clothing Marketplace

Welcome to our top tier New Zealand recycled clothing marketplace, where sustainability meets style. We’re thrilled to have you join our community of eco-conscious fashion enthusiasts. To ensure a seamless listing experience and maintain the high standards of our platform, please adhere to the following guidelines when listing your products:

1. Product Eligibility:

• All items listed must be pre-owned or gently used, promoting sustainable fashion practices.
• Products should fall under the categories of clothing, accessories, or footwear. We do not allow the sale of costume jewellery.

2. Item Condition:

• Please ensure that items are in pristine preloved condition, with no tears, marks, rips, stains or odours. They should be in like-new or excellent preloved condition.

3. Detailed Descriptions:

• Provide a comprehensive and informative description for your product. Include details like brand, size, material, colour, and any unique features. Ensure to list absolutely anything that may alter a buyers decision so that when it arrives they are fully satisfied 😊
• Highlight what makes your item special or distinctive.

4. High-Quality Images:

• Upload clear, well-lit photos that accurately represent your item. Showcase it from multiple angles and include close-ups of any significant details or imperfections.
• Ensure images are in focus and free from distractions.

5. Pricing:

• Set a competitive and fair price for your item. Consider factors like brand, condition, and market value.
• List your item and if you want to offer it on sale you can do so in the product listing.

6. Shipping and Payment:

• Provide shipping costs for countries you ship to – NZ and Australia at present.
• Be sure to allow enough to cover your costs and if you are to provide free shipping there is a box for you to add this on the shipping setup page.
• Ensure you add the weight based shipping for all tiers of weight that you offer.

7. Sustainable Packaging:

• Embrace eco-friendly packaging materials when shipping your items. Reduce waste and promote sustainable practices.

8. Honesty and Transparency:

• Maintain open communication with potential buyers. Promptly respond to inquiries and address any questions they may have.
• Be honest about your product’s history, including whether it comes from a smoke-free or pet-free environment. These things can warrant a return and refund if not listed and disclosed when selling.

9. Legal Compliance:

• Ensure that your listings comply with all relevant laws and regulations in New Zealand and Australia, including copyright and trademark laws.
• Ensure the items you are selling are your own or you are legally allowed to sell the items on behalf of someone else.

10. Community Etiquette:

• Treat all community members with respect and kindness. Follow our marketplace’s code of conduct and report any issues promptly.

11. Regular Updates:

• Keep your listings up to date. If an item is sold or is no longer available, remove it promptly to avoid customer disappointment.

12. Promote Sustainability:

• Encourage sustainable practices among buyers and sellers. Share tips and ideas for a greener wardrobe and lifestyle.

13. Refunds and Dispute Resolution:

• In the event of any issues with a transaction, we strongly encourage both buyers and sellers to first attempt to resolve the matter between themselves in a fair and cooperative manner.
• If a refund is requested, sellers should consider the circumstances and the condition of the item, and buyers should communicate their concerns clearly.
• If a resolution cannot be reached, please reach out to our support team for assistance. Include all relevant information, such as communication history and any supporting evidence.
• Our support team will work to mediate the situation and ensure a fair outcome. However, we encourage open communication and collaboration between parties to reach a solution whenever possible, as this benefits both the buyer and the seller.

By encouraging buyers and sellers to resolve issues on their own whenever feasible, we aim to foster a community built on trust and cooperation while ensuring that our support team is available when needed for more complex cases.

14. Sustainable Fashion Emphasis:

• Our marketplace is dedicated to sustainable fashion, and we do not promote fast fashion brands such as Shein or other select mass-produced labels. Our focus is on extending the life of clothing and accessories, contributing to a more eco-conscious fashion industry.
• While we do not endorse fast fashion, we are proud to provide a platform for items that are already in circulation to be given another chance at love rather than being sent to the landfill. We love garments from locally owned stores, upcycled fashion designers, and sustainable brands. It is our mission to give garments another life.
• We encourage sellers and buyers to explore the unique and eco-friendly offerings from sustainable businesses and designers who prioritise quality and sustainability.

By making it clear that our platform is dedicated to sustainable fashion and local businesses, we promote conscious consumer choices and help reduce the environmental impact of the fashion industry.

15. Clothing Condition:

• All clothing items listed must be in a clean and presentable condition. They should be free from rips, stains, marks, tears, odours and any significant damage.
• Ensure that clothing has been thoroughly cleaned and is ready for wear upon purchase. This includes washing or dry cleaning as necessary.
• Honest and accurate descriptions regarding the condition of clothing are crucial for building trust within our community. Please provide clear information about any minor imperfections or wear.
• Buyers should expect to receive items that are well-maintained and suitable for immediate use, promoting the longevity and reusability of each garment.

This condition guideline helps ensure that clothing listed on the platform meets a basic standard of cleanliness and quality, fostering trust and satisfaction among both buyers and sellers.

16. Footwear Condition:

• Footwear listed on our platform must be in excellent condition, with minimal signs of wear. They should appear hardly worn.
• Specifically, ensure that there are no marks, stains, worn soles, or any noticeable odours. The shoes should be clean and well-maintained.
• Accurately describe any minor wear or imperfections to provide transparency to potential buyers.
• Buyers expect to receive footwear that is in nearly new condition, promoting the reuse and longevity of each pair of shoes.

This guideline ensures that footwear listings meet a high standard of condition, ensuring that buyers receive footwear that is as close to new as possible. This helps maintain the quality and integrity of the platform.

17. Accessories Condition:

• Accessories like bags and hats should be in like-new condition, with minimal signs of use. They should appear hardly used.
• Ensure that there are no marks, stains, or noticeable odours on these items. Accessories must be clean and free from any blemishes.
• Provide accurate and transparent descriptions regarding any minor wear or imperfections to maintain trust with potential buyers.
• Buyers anticipate receiving accessories that are in impeccable condition, promoting the reuse and long life of each item.

This guideline helps ensure that accessories, including bags and hats, listed on the platform meet a high standard of condition, further contributing to the platform’s reputation for quality and sustainability.

18. Refund Policy for Misrepresented Items:

• If a buyer receives an item that significantly differs from its description, with wear, marks, rips, stains, or other undisclosed issues, they may be eligible for a refund or credit.
• Sellers are expected to accurately describe their items, including any imperfections, and provide clear images that represent the product’s condition.
• In case of a dispute over an item’s condition, buyers and sellers should initially attempt to resolve the issue amicably. If a resolution cannot be reached, the buyer may request a refund.
• To request a refund, the buyer should contact our support team with clear evidence, such as photos and communication history, demonstrating the item’s misrepresentation.
• Our support team will review the case and may facilitate a refund to the buyer if the claim is deemed valid.
• Both buyers and sellers should communicate in good faith and cooperate with our support team to ensure a fair resolution.

19. Prohibited Items:

• The sale of underwear and swimwear, including togs, is strictly prohibited on our platform. These items cannot be listed for sale.
• We prioritise the health and safety of our users and maintain high standards for the types of items that can be sold within our community.
• Please refrain from attempting to list or purchase these prohibited items.

This guideline makes it clear that the sale of underwear and swimwear is not permitted on the platform, ensuring the safety and compliance of all users.

Thank you for being part of our New Zealand recycled clothing marketplace. Your commitment to sustainable fashion is helping to create a more eco-conscious and stylish future. Happy listing!

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